0
Placeholder

RealGood Insurance Case Study – Part A

$4.50

SKU: C-400 Category:

Product Description

A new director is trying to understand why the division’s cost of claims is spiraling out of control. Customer satisfaction ratings are up significantly and upper management is actively promoting this success, but the achievement, which is attributed to improvements associated with a new pay-for-performance program, is dogged by an unacknowledged significant increase in claims payment costs.