RealGood Insurance Case Study – Part B


Detailed employee performance data, coupled with focus group information, indicates the firm’s employees have responded to the new pay-for-performance system in ways that do not completely reflect the implied incentives. Understanding how the employees perceive the pay-for-performance system and their own work is critical to figuring out how to keep the improvements in customer service that have occurred while bringing costs under control.

SKU: C-401 Category: